Bloom Culture Privacy Policy
Effective date: August 10, 2026
Last updated: August 10, 2026
Bloom Culture respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our products or services, register for a workshop or event, submit an inquiry, interact with us through social media, or otherwise communicate with Bloom Culture.
This policy applies to information collected through our website, bloomculture.ca, as well as other platforms and services we use to operate our business.
Information We Collect
The information we collect depends on how you interact with Bloom Culture.
Information You Provide to Us
We may collect information such as:
Your name
Email address
Phone number
Company or organization name
Billing and delivery information
Information related to an order, booking or workshop registration
Services you are interested in
Project details, preferences, dates, locations, group sizes or other information you provide when requesting a quote or submitting an inquiry
Communications you send to us by email, phone, social media, website forms or other channels
Marketing preferences and consent, where applicable
We only collect information that is reasonably necessary for the purposes for which it is being collected.
Website and Technical Information
When you visit our website, certain information may be collected automatically by our website platform, analytics providers and other technologies we use.
This information may include:
IP address
Browser and device type
Operating system
Pages visited
Date and time of visits
Referring websites or sources
Interactions with our website
General location information derived from an IP address
Information collected through cookies and similar technologies
We may use this information to understand how people use our website, improve our services, measure marketing performance and maintain the security and functionality of our website.
How We Collect Information
We may collect personal information when you:
Place an order or purchase a product or service
Register for a workshop, class or event
Request information, availability, a consultation or a quote
Complete an inquiry or contact form
Subscribe to our email communications
Enter a contest, promotion, survey or similar activity
Communicate with us by email, telephone or social media
Interact with Bloom Culture through Facebook, Instagram or other social platforms
Submit information through a Meta, Facebook or Instagram lead form
Visit or interact with our website
Otherwise voluntarily provide information to us
When you submit information through a third-party service or platform, that service may also collect and process your information according to its own privacy policy.
How We Use Your Information
We may use personal information to:
Respond to questions and inquiries
Provide quotes, estimates or information about our services
Process and fulfill orders
Arrange pickups or deliveries
Manage workshop, event and service bookings
Communicate with you about an order, booking, inquiry or project
Provide customer service
Manage payments and transactions
Maintain appropriate business and accounting records
Improve our products, services and customer experience
Understand how our website and marketing channels are being used
Prevent fraud, misuse or security incidents
Meet legal, regulatory, accounting or reporting requirements
Send marketing communications where you have provided consent or where otherwise permitted by applicable law
We will not use personal information for purposes that are materially different from those for which it was collected without obtaining consent where required.
Inquiries Through Facebook, Instagram and Meta
If you submit an inquiry through Facebook, Instagram, a Meta lead form or another social media platform, we may receive information you provide through that form, including your name, email address, phone number, service interests and project details.
We use this information to respond to your inquiry and provide information about the products or services you have requested.
Submitting an inquiry does not automatically subscribe you to Bloom Culture's marketing emails or promotional communications.
The social media platform may separately collect and process information in accordance with its own privacy policies and terms.
Marketing Communications
If you choose to subscribe to Bloom Culture's marketing communications, we may use your contact information to send you news, workshop announcements, seasonal updates, promotions and information about our products and services.
We send commercial electronic messages in accordance with applicable Canadian requirements.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related communications, such as information about an order, booking, workshop registration or active project.
Cookies, Analytics and Advertising
Our website and third-party service providers may use cookies and similar technologies to operate the website, remember preferences, understand website traffic and usage, measure marketing effectiveness and support advertising activities.
Depending on the services enabled on our website, information may be processed by website hosting, analytics, advertising or social media providers.
You may be able to control or limit certain cookies through your browser settings or other privacy controls available to you.
Disabling some cookies may affect the functionality of certain parts of our website.
Sharing Personal Information
Bloom Culture does not sell your personal information.
We may share personal information with service providers when reasonably necessary to operate our business or provide a service you have requested.
These may include providers involved in:
Website hosting and e-commerce
Payment processing
Order fulfillment and delivery
Email and communications
Workshop and event administration
Data storage and business software
Analytics and website performance
Advertising and social media
Accounting, professional or technical services
We may also disclose information when required by law, regulation, legal process or government authority, or where reasonably necessary to protect the rights, property or safety of Bloom Culture, our customers or others.
Service providers receive only the information reasonably necessary to perform their functions and may have their own privacy practices and legal obligations.
Payment Information
Payments made through our website or other payment systems may be processed by third-party payment providers.
Bloom Culture does not necessarily receive or store complete payment-card information. Payment providers process payment information according to their own privacy and security practices.
International Processing and Storage
Some of the technology and service providers we use may store or process information outside Alberta or Canada.
As a result, personal information may be subject to the laws of another jurisdiction and may be accessible to courts, law enforcement or government authorities in that jurisdiction where permitted by law.
We use reputable service providers and take reasonable steps to protect personal information entrusted to us.
How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax, contractual or reporting requirements.
Retention periods may vary depending on the type of information and our relationship with you.
When personal information is no longer reasonably required, we may securely delete, destroy or anonymize it.
Security
We take reasonable administrative, technical and organizational measures to protect personal information against loss, theft, unauthorized access, disclosure, misuse or alteration.
However, no electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted electronically.
Your Choices and Access to Your Information
Subject to applicable law, you may contact us to:
Ask what personal information we hold about you
Request access to your personal information
Ask us to correct inaccurate or incomplete information
Withdraw consent where our use of your information is based on consent
Ask questions about how your information has been collected, used or disclosed
Raise a concern or complaint about our privacy practices
We may need to verify your identity before fulfilling certain requests.
Withdrawing consent may affect our ability to provide certain products or services where the information is necessary to provide them.
Children's Privacy
Our website and services are not intended to collect personal information directly from children under 13, and we do not knowingly collect such information without appropriate authorization.
Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties.
Bloom Culture is not responsible for the privacy practices, security or content of third-party websites or services. We encourage you to review the privacy policies of third parties before providing personal information to them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, legal requirements or privacy practices.
When we make changes, we will post the updated policy on our website and revise the "Last updated" date at the top of this page.
Where required by law, we will obtain consent before using personal information for a new purpose.
Contact Us
If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have concerns about Bloom Culture's privacy practices, please contact us:
Bloom Culture
Calgary, Alberta, Canada
studio@bloomculture.ca